Free & Paid Cancellation Timeline

✔ Free Cancellation: Cancel at least 72 hours before the job start time – no charge.
⚠ 30% Charge: Cancel between 48 and 24 hours before the job starts – 30% of the total job value will be charged.
⚠ 50% Charge: Cancel between 24 and 10 hours before the job – 50% of the total job value will be charged.
❌ Full Charge: Cancel less than 10 hours before the job – 100% of the total job value will be charged.

How to Cancel or Reschedule

You may cancel or reschedule using any of the following methods:

📞 By calling our point of contact
📧 Emailing our support team

Additional Rescheduling & Charges

🕒 24-hour notice is required to reschedule a booking
❗ Rescheduling with less than 24 hours’ notice – 20% fee applies
❗ Rescheduling less than 48 hours before – £15 fee
✔ Rescheduling at least 2 days before – no charge

Important Notices

❌ We reserve the right to refuse service if a property is deemed hazardous. If this occurs and we are unable to carry out the service, a £100 non-refundable fee will apply.
⚠ If the Customer provides incorrect booking details and the team is turned away, a £65 fee will be charged.
🔁 Our company reserves the right to cancel or reschedule in the event of accidents, staff illness, or unforeseen circumstances.
🚫 Parking fees, Congestion Charges, and ULEZ are not included in quotes and remain the Customer’s responsibility.

Privacy Policy

Geon Cleaning and Painting LTD (“we”, “us”) understands how important your privacy is. We are committed to protecting and respecting the privacy of all users of our websites and services.

This policy outlines the personal data we collect, how it is used, shared, and your rights regarding that information. It applies to all services we offer and websites we operate.

By using our websites or services, you agree to the practices outlined in this Privacy Policy, our Cookies Policy, and our Website Terms of Use.

Who We Are

For the purpose of the Data Protection Act 2018, the data controller is:

Geon Cleaning and Painting Ltd
Company No:
Address: 365 Turnpike Drive, Luton
Email: info@geonservices.co.uk

Our Commitment to Privacy

Lawfulness, Fairness & Transparency: We collect and process data legally and fairly, with full transparency.
Purpose Limitation: Data is collected for specified, legitimate purposes and not retained longer than necessary.
Data Minimisation: Only essential data is collected, kept up to date, and shared with relevant partners when needed.
Accuracy: We take steps to ensure all data is correct and updated as necessary.
Confidentiality & Security: All data is kept secure using technical and organisational safeguards to prevent loss or misuse.

How We Use Your Information

To manage your account or respond to enquiries
To process and arrange services or bookings
To send updates, confirmations, or announcements
To provide customer support or respond to complaints
To enhance website functionality (e.g. live chat, booking forms)
To deliver personalised marketing (if opted-in)
To notify you of changes to our terms or services
To communicate co-branded or joint promotional offerings

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

Access personal data we hold about you
Request corrections or updates to your information
Request erasure of your data (“right to be forgotten”)
Limit or object to how we process your data
Receive a copy of your data (data portability)
Withdraw consent at any time (if processing is based on consent)

You can exercise these rights by emailing us at info@geonservices.co.uk. We aim to respond within 30 days.

Data Retention

We retain personal data for as long as your account is active or as long as necessary to provide services. Longer retention may apply where required by law.

Limiting Your Information

You can browse our websites without submitting personal information. Data is only collected when voluntarily provided (e.g. when requesting a quote, making a booking, or creating an account).

Complaints

If you have concerns about how your data is handled, please contact us directly. If unresolved, you may contact the UK Information Commissioner’s Office (ICO).

For any questions or to exercise your rights, contact us at: info@geonservices.co.uk.